Meritel Group’s HelpDesk engineers use the innovative Remote System Monitoring application to provide state-of-the-art software maintenance and system troubleshooting for our customers, 24 hours a day, 7 days a week. The HelpDesk team supplies site administrators, end users, and technical support personnel with operational support for user-related questions and problems, as well as maintenance support for system problems. Our HelpDesk engineers have the ability to see exactly what the user sees, enabling them to save - recreate the problem, as well as locate its source easily and efficiently.


Meritel Group’s HelpDesk provides:

Central point of contact for customer support
Initial training and continuous support
Remote maintenance
Engineering Support
Maintenance Support
Problem tracking reports for trend analysis
Support for new application roll-outs
Extra support during mergers, acquisitions and other organizational transitions

Benefits for the client from Meritel Group’s HelpDesk solution :

Client has a standard way for raising complaint/problem
The client will receive automatic email notification about status of their helpdesk job
The client can use the internet to log their own jobs, or check on progress
The client can gain access to on-line knowledge base information for "self-help"
Clients issues resolved in a timely manner.

Find out more about our services by contacting Meritel Group at (877) 265-6578 or send an email to info@meritelgroup.com.